Understanding the 'Electronic' Student: Analysis of Functional Requirements for Distributed Education

This paper describes how the Open University, as a large distance education institution, has used the Internet to transform the learning environment for distance students. We review the process involved in understanding the requirements of distance education students and how they can be supported via the Internet. We describe the tools developed in our Internet-based implementation and how they address the needs of geographically remote learners: electronic student registration, electronic assignment handling, electronic tutorial sessions, and electronic examinations. The paper reflects on the impact of this implementation and the gains in using the Internet for global distance learners, realised in flexible study practices and efficient communiqués.